Delivery & Returns
NORTHERN IRELAND & UK MAINLAND
- Goods are picked, packed and shipped Monday - Friday
- Orders over £50 are shipped free of charge 2-5 working days (FOR ORDERS TO BE DELIVERED WITHIN N.I. THESE ARE NORMALLY DELIVERED 1-2 WORKING DAYS).
- Orders under £50, delivery cost will be charged at a flat rate of £4.95
- PLEASE NOTE DUE TO ONGOING RESTRICTIONS CAUSED BY COVID19, DELIVERIES MAY TAKE A LITTLE LONGER
REPUBLIC OF IRELAND
- Goods are picked, packed and shipped Monday – Friday
- A flat rate delivery charge of £9.95 is applicable to all orders, regardless of order value.
REST OF WORLD
We don’t currently ship outside of the UK and Ireland.
Orders received before 2pm, will be dispatched on the same day Monday – Friday. Orders received after this time, will be dispatched on the next working day.
Any obvious damage to parcels, must be noted to the courier at the time of receiving your order, to help us with any potential claim with the courier. Any damages to the items must be reported in writing to us within 7 days of delivery. Please supply as much information as possible along with images.
We take recycling very seriously, so we may reuse boxes received into our warehouse to ship your order to you. If for example you are expecting a Stokke Tripp Trapp bundle, it may all be inside another branded box, so please accept the delivery, and open and check the contents before reporting the wrong goods, or items being delivered short. Where there are multiple items, we may open a box, and put smaller items inside this box e.g. a crib and sheets, we will open the crib box and inserts the sheets into the crib box.
For any reason, that you may not want or need a product that has been ordered, this can be returned to us with 28 days. It must be in its original packaging, unused, and with all tags etc. still attached. Please note any unwanted items, are subject to carriage charges, and will be deducted from your final refund total when processed. If your original order is over our carriage paid amount, and any items that you return bring the order under the carriage paid amount, you will be liable for the carriage charge applicable for the order, and this will be deducted from your refund.
We cannot accept responsibility for any parcels that are undelivered to us, please retain any proof of postage, as this may be required in the event of a claim with your courier.
If you have any items that you wish to return, please contact us on (insert email address), and provide, full name, address, contact number and order number that the order was placed under, and we can help advise you on the best method of return.